Case studies: filtered16

Below you will find a number of Case Studies with regard to the projects carried out by Miratech. With this, we would like to express our gratitude to our customers worldwide for having cooperated with us, for their enduring appreciation of Miratech’s offer leading to our experience and professional skills grow every day.

Project Headline:
Health Claim Capturing and Processing Solution
Country:
U.S.
Industry:
Technology
Service Category:
Software Development and Support
Application Domain:
Not applicable
Technology Vendor:
Microsoft
Platforms and Technologies:

Microsoft Visual C++, Sybase Anywhere, XML, Java, JavaScript, C++, SQL (TSQL, Watcom SQL), Perl, Cold Fusion, Rational tools, CORBA, EJB, CGI, Macromedia Flash, Microsoft Windows NT, RS/6000, AIX, Sybase System 11 Server, Sybase SQL Anywhere, Microsoft IIS, Allaire Cold Fusion Application Server, Apache HTTP Server

Summary:

The Health Claim Expert (HCE) system was designed and implemented for processing HCFA 1500 and UB-92 medical insurance forms. As a result, the previous paper workflow was replaced with an electronic one. The document agreement process was accelerated up to 17-fold, and the customer's infrastructure was simplified up to five-fold. For many years, HCE has been the leading product in the U.S. and Canada used to process medical insurance documents.

Project Headline:
IT Infrastructure Support
Country:
U.S.
Industry:
Telecommunications
Service Category:
IT Infrastructure Operations
Application Domain:
Not applicable
Technology Vendor:
Alcatel-Lucent
Microsoft
Platforms and Technologies:

 

ISO 9001, ITIL, CMMI, Windows-based OS (Pro and Dev solutions), virtualization (VMware, HYPER-V), Windows PowerShell, Windows Script Host

Summary:

IT infrastructure operations and IT support services are delivered to the customer using an outsourcing model. Miratech provides user support and client device operations, server operations, server application operations, and network operations.

Project Headline:
Contact Center Configuration, Installation and Customization for Large European Bank
Country:
Eastern Europe and CIS
Industry:
Banking
Service Category:
IT Infrastructure Operations
Application Domain:
Technology Vendor:
Microsoft
Other
Platforms and Technologies:

Genesys Framework 7.1, Genesys IRD, Genesys DMA, Genesys URS, Genesys Outbound, Microsoft Windows Server 2003 , Microsoft Windows XP

Summary:

A Genesys Outbound solution for outgoing calls was installed and configured as a part of the Customer's new Contact Center. Genesys Multi-Channel Routing and Genesys Reporting solutions were installed and configured. Historical reporting was implemented in the scope of the project as well.

Project Headline:
Genesys Outbound Platform Implementation for Processing of Inbound Calls
Country:
Eastern Europe and CIS
Industry:
Telecommunications
Service Category:
IT Infrastructure Operations
Application Domain:
Technology Vendor:
Microsoft
Other
Platforms and Technologies:

Genesys Framework 7.1, Genesys IRD, Genesys DMA, Genesys URS, Genesys Outbound, Microsoft Windows Server 2003, Microsoft Windows XP

Summary:

A Genesys Outbound solution was set up and configured within the Customer's new Contact Center and integrated with the Homer application. In the scope of the project, Genesys Multi-Channel Routing and Genesys Reporting solutions were set up and configured. Customized real time reporting and customized historical reporting were implemented as well.

Project Headline:
Implementation of Bank's Distributed Contact Center
Country:
Eastern Europe and CIS
Industry:
Banking
Service Category:
IT Infrastructure Operations
Application Domain:
Technology Vendor:
Alcatel-Lucent
Microsoft
Platforms and Technologies:

Genesys Framework, Genesys IRD, Genesys DMA, Genesys URS, Genesys Outbound, Microsoft Windows Server 2003, Microsoft Windows XP

Summary:

A Contact Center solution based on Genesys Outbound was configured, customized and adjusted to provide coordinated activities of all geographically distributed offices of the Customer and the unified system of agents’ work monitoring and reporting. In the scope of the project, the solution was integrated with the Homer application common to all branch offices and subdivisions of the Customer.