Company Profile

Facts about Miratech

  • Founded in 1989
  • Global headquarters are in New York, USA, operating in Europe, America and Asia. 
  • Named in FORTUNE magazine as one of the best 100 outsourcing service providers
  • Listed in key industrial ratings: Global Outsourcing 100®, Global Services 100, Software 500®, EOA’s Award, NOA’s Outsourcing Professional Awards; Best Five Companies in Eastern Europe by the IAOP®
  • Software CMM Level 3, ISO 9001:2008, ISO 27001:2013 and ISO 22301:2012 certified
  • 870 employees and growing
  • Previously a subsidiary of Telenor Group (OSE: TEL), went private in 2011
  • The current audit firm is Baker Tilly
  • Trusted service provider to Forbes Global 2000 companies 
  • Most of the company activities are relating to strategic partnerships with a lifetime of relationship exceeding ten years 
  • Track record of the highest customer satisfaction
Miratech Today
 
With a unique blend of real business experience, strong engineering capabilities, ability to deliver on international projects, and value chain optimization expertise, Miratech is a reliable provider for mid-sized businesses and large, multinational company divisions. Miratech delivers a customer-centric approach to technology and business process operations, which helps companies, overcome funding and resource challenges without compromising service quality. 
 
With easy access to talent, Miratech has led hundreds of projects around the globe in various industries. To ensure our services are as effective as possible, Miratech provides a comprehensive range of IT services to a limited number of customers. Our capabilities extend beyond just providing engineers, to managing projects—including highly complex projects, or those requiring a fast turnaround—and honoring service level agreements. 
 
Delivering services to the US and European markets, Miratech has gained deep experience in executing international projects and implementing services on- and off-site. Being fully compliant with the U.S. and European Union information security regulations, Miratech provides secure personal data handling for Clients work under the EU Directive 95/46/ЕС for data protection or follow International Safe Harbor Privacy Principles by delivering services from EU or at a Client`s side. 
 
Miratech now provides the world's leading enterprises with high-quality outsourcing, business process automation, and IT consulting services:
 
Managed IT Services
 
  • Managed Competence Center™
  • Project Rescue™
  • R&D4Equity™
  • Turn-Key IT™
Global Outsourcing
 
  • Service desk
  • End user support
  • Database operations
  • Application development and maintenance
  • Testing and quality assurance
  • Enterprise mobility services
  • Infrastructure operations
Business Solutions
 
  • Cloud computing
  • Contact centers 
  • Enterprise application integration
  • Customer relationship management
  • Enterprise content management
  • Business process management and dynamic case management
Miratech has served a number of Forbes Global 2000 companies, including Alcatel-Lucent, BNP Paribas, British American Tobacco, Commerzbank, Fujitsu, Generali Group, Intesa Sanpaolo, HP, IBM, OTP Bank, Philips, Raiffeisen Bank, Samsung, Siemens, Swedbank, Telenor, UniCredit, and Xerox.
 
Miratech Timeline
 
1989: Established and started a 10-year partnership with Lynx AG (later, Miracle AG, a major ERP vendor in Switzerland)
1998: Entering the US market. Starting a long-term partnership with dakota imaging inc, a heath IT vendor, later acquired by WebMD (later Emdeon and currently Change Healthcare)
2000: Became a Microsoft Certified Partner 
2000: started partnership with Genesys (at those times, a subsidiary of Alcatel and later, Alcatel-Lucent)
2001: entered a managed services contract with dakota imaging to deliver a high-volume processing service for UB-92, HCFA-1500 and other health insurance forms.
2001: Became the ISO 9001:2000 certified 
2003: Gained Consul (acquired by IBM Tivoli in 2006) as a first client in the Netherlands
2003: Became the SEI/CMU CMM Level 3 company 
2004: Became a Genesys Premier Partner
2005: Parnered with NetworkD to deliver IT asset management services in Europe and the US
2005: Philips comes a client in Belgium and Netherlands
2006: DirecTV (later acquired by AT&T, the USA), SBB Cargo (Switzerland), and Finansbank (Netherlands) become clients
2006: Started partnership with IBM
2007: Miratech becomes a member of Telenor Group (OSE: TEL, the largest Scandinavian telecommunication group) as result of selling a majority equity stake in Miratech to EDB (later EDB ErgoGroup and currently Evry).
2008: Gained EBRD, OTP Bank, and Raiffeisen Bank as clients
2008: Named #2 IT outsourcing provider in Central and Eastern Europe by The Black Book of Outsourcing
2009: Entered partnership with Oracle
2009: Entered a long-term IT outsourcing contract with Telenor 
2009: Gained Swedbank and MTB banks as clients
2010: Became an Avaya Authorized Partner
2011: Reached over 500 employees
2011: Miratech management buys out Miratech. Miratech management makes a full buyout of the Miratech share capital from EDB ErgoGroup (today Evry – the largest Scandinavian IT integrator)
2011: Gained BNP Paribas, and PKO BP Group as clients
2012: Gained Xerox, Intesa Sanpaolo, and Lindorff as clients
2012: Won Best Project awards for virtualization and service desk solutions
2013: Named to 2013 Global Outsourcing 100 list
2013: Named as one of Best Five Companies in Eastern Europe by International Association of Outsourcing Professionals® (IAOP®)
2013: Launched Enterprise Mobility Services practice
2013: Included in Software Magazine’s 31st annual Software 500 ranking of the world’s largest software and service providers
2013: Won Best Project awards for the best IT Infrastructure Outsourcing Project and best Enterprise Information System Construction Project
2013: Included in 2013 Global Services 100 List
2013: Achieved ISO 27001 certification (information security)
2013: Started an R&D center in Warsaw, Poland 
2013: Staff increased to 710 
2014: Named in 2014 Global Outsourcing 100 List
2014: Confirmed Oracle Platinum Partner status
2015: Named in FORTUNE magazine as one of the best 100 outsourcing service providers 
2015: Named in 2015 Global Outsourcing 100 List
2015: Won European IT outsourcing project of the year by EOA
2016: Axactor (OSL:AXA) becomes a client
2016: Started an R&D center in Madrid, Spain
2016: Named in CIO review as 20 most promising Banking technology solution providers
2016: Achieved ISO 22301 certification (business continuity)
2016: AlliedWord Insurance becomes a client
2016: Start partnership with WinRock International (is a leader in U.S. and international development established by Winthrop Rockefeller)
2016: Named for Fourth Consecutive Year in Global Outsourcing 100 List
2016: Awarded as Outsourcing Company of the Year 2016 by PSN
2017: Named for Fifth Consecutive Year in Global Outsourcing 100 List
2017: Abraxas and Aptic selected Miratech as its long-term strategic partner 
 
Locations
 
Miratech global headquarters are in New York, USA. Miratech sales, customer support, and research & development centers are in Israel, Norway, Poland, Philippines, Slovakia, Spain, Sweden, Switzerland, Ukraine, the United Kingdom, and the United States of America. With global presence, we are able to readily provide services to our customers wherever they may be.