Infrastructure Operation

IT outsorcing infrastructure services and application maintenance provided by Miratech help achieve smooth performance of corporate IT systems, mitigate disruption risks, and optimize associated operating costs. We have a successful record of auditing existing IT infrastructures and assisting in certifying to international standards.

Miratech’s Service Catalogue includes:

  • Auditing and consulting on IT services management
  • Server hardware management
  • Server, application, and workstation virtualization
  • Network management (LAN, WAN)
  • System and application software management
  • Information security
  • Migration to cloud environment
  • operation of cloud based infrastructure

Miratech performs, within any service area, the following tasks:

  • Hotline user support, remote administration, and on-site inspections carried out by Miratech experts if an issue cannot be not addressed remotely
  • Individual terms of service are governed by an SLA and the Service Catalogue. Depending on the needs of the customer, terms can be based on a variety of servicing models, from remote proactive monitoring and ongoing work to immediate site visits, including not-toexceed guarantees of specified equipment idle times.
  • On-demand, 8/5, or up to 24/7 technical support

Auditing and Consulting on IT Services Management

Miratech provides auditing and consulting services for IT service management as well as services to design unified IT infrastructure monitoring and management systems. Miratech offers licenses that permit licensees to use delivered solutions, and support their implementation, maintenance, and development. Our approach to service provision stems from such global standard practices as  Information Technology Infrastructure Library(ITIL), Control Objectives for Information and Related Technology (COBIT)and Microsoft Operations Framework(MOF).

Server Hardware Management

Miratech provides the following services for server hardware management:

  • Server operation monitoring, including malfunction detection and alarm condition prevention
  • IT infrastructure malfunction detection and recording
  • IT infrastructure performance monitoring and resource planning
  • Equipment and software inventory
  • Service implementation management
  • IT service management
  • Service provisioning and service activation
  • Configuration management
  • Installation and tuning of applications and system software
  • Automatic software updates (patching)
  • Server load planning
  • Corporate platform (server) migration, ensuring the continuous availability of services and resources

Server, Application, and Workstation Virtualization

A typical server, application, or workstation virtualization project includes the following stages:

  • Evaluation of the project savings rate
  • Solution architecture development
  • Installation and implementation
  • Delivery and deployment of necessary infrastructure, including servers, storage devices, network equipment, software (licenses), and security tools

Miratech implements solutions, and also operates and supports specific solutions in various modes. Typically, virtualization solution implementation results in:

  • Reduction of IT system operational costs up to 40 to 50 percent
  • Ease of use of IT infrastructure management
  • Improved system security
  • Improved ability to leverage business resources
  • Unified IT infrastructure tailored for better access to corporate applications
  • Support mobility strategies

Key solutions used by Miratech include: Citrix XenDesktop, VMware View, Red Hat VDI, as well as Quest and Microsoft.

Network Management (LAN, WAN)

Miratech offers network management services in the following areas:

  • Operational management of active networking equipment
  • Configuration management
  • Change management
  • Proactive monitoring
  • Network security
  • Documentation and implementation of network management systems
  • Data traffic monitoring
  • Videoconferencing
  • Wireless networking
  • IP telephony

Miratech offers implementation of system catalogues:

  • Design and implementation of global unified Active Directory, network services, and information security systems
  • Design of Active Directory naming system and DNS services
  • Development of strategies for delegation of administrative authorities
  • Development of strategies for implementing group policies
  • Development of strategies for creating domains
  • Development of site topology
  • Development of domain consolidation solutions

Application Management

Miratech offers management, support, and update services for Microsoft Exchange, Lotus Domino, Oracle Enterprise Business Suite, SAP ERP, JBoss Application Server, IBM WebSphere, Siebel CRM, Microsoft CRM, Microsoft BizTalk, and Microsoft SharePoint.

Platforms include Windows, UNIX, AIX, Solaris, HP-UX, Linux, Windows CE, Palm OS, Symbian, and Mac OS.

Information security services include:

  • Development and implementation of information security systems
  • Monitoring and analysis of suspicious operations
  • Data protection
  • Security access
  • Data protection against viruses

Selecting Miratech as your partner provides you with the following benefits:

  • Overall improvement of your IT systems
  • Increased availability and accessibility to your IT systems
  • Reduction in TCO
  • Risk optimization