BPO (Business Process Outsourcing, BPO) – is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific company’s business function or processes, which form a closed functional areas within its business, to a third-party service provider. In the long term use of BPO can substantially reduce costs. Sometimes the main impetus to the use of BPO is not so much cost reduction as the demand to make them controllable and predictable, which is effectively achieved through well-regulated financial conditions in the contract and agreement on a guaranteed service level (SLA).
Key BPO services provided by Miratech:
- management of IT staff
- outsourcing of project teams
- outsourcing of call centers
- outsourcing of IT services
MIRO (Miratech IT Rented Operations) – is a fully integrated IT servicing solution, which has high functionality and no special requirements for IT infrastructure of the customer.
Benefits of using MIRO:
- default of initial investment (capital expenditures) in IT, uniform payments instead of heavy initial cash infusions
- payment for running services only
- service payments for services on demand
- expanding the range of available services, i.e. business applications, CRM solutions, call-center, server infrastructure
- improving the quality of services received from the provider and their continuity compared with the customer’s own IT unit
- no need for a local deployment of IT infrastructure
- lower total cost of ownership (TCO)
- easy maintenance
- lower IT risks, i.e. data security, failures and malfunctions
- use of common and proven technologies, i.e. Microsoft, 1C
- provision of services does not depend on the physical location of users
