Services in outsourcing IT infrastructure and application support provided by Miratech help achieve smooth performance of corporate information systems, reduce the risk of disruptions, and optimize development and maintenance costs of IT infrastructure in general. Individual terms of service are stipulated in a service level agreement (SLA), which, depending on the needs of the customer, can contain a variety of servicing models – from accomplishing the planned works to the immediate site visit with the guarantee of not exceeding a specified idle time of equipment.

 

Miratech provides following services:

• management of server hardware
• management of networks (LAN, WAN)
• application management
• database management
• information security

Technology:

• Operating System: Windows, AIX, Solaris, HP-UX, Linux
• Database: Oracle, MsSQL, Informix, Interbase, MySql, Postgresql, Sybase, Pervasive
• application-specific server: Microsoft CRM, BizTalk, Sharepoint, Microsoft Exchange, Lotus Domino, OEBS, SAP, JBoss, IBM WebShere

Customer benefits:

• improvement of IT systems
• increased availability and accessibility of IT systems
• TCO reduction
• risk optimization
• legal warranties

Solutions on the migration of system platforms

 

Miratech provides following services:

• analysis of existing infrastructure
• designing and building of a unified information infrastructure across the enterprise, including a directory service, network services, file services, print services, Terminal Services
• development of solutions for server consolidation
• development of solutions to domains consolidation
• migration to modern enterprise platforms without breakage in providing continuous availability of services and resources
• upgrading the client software, bringing the fleet of computer equipment to a single unified standard
• implementation of management systems and monitoring of information resources
• advice and training of customer’s IT personnel to effectively use information system

Implementation of the system directories

Miratech provides the following services:

• design and implementation of a sole global Active Directory, network services and information security system
• design of naming system Active Directory and DNS services
• development of strategies for delegation of administrative authority
• development of strategies for implementing of Group Policies
• development of strategies for creating domains
• development of the Site Topology
• development of solutions aimed for domain consolidation
• migration to modern enterprise platforms without breakage in providing continuous availability of services and resources
• consultancy and training of the customer's IT personnel to effectively use information system

Monitoring and management of infrastructure

Miratech provides services for auditing and consulting in the field of IT management services, designing complex systems for infrastructure monitoring and management, and delivers the required products, providing their follow-up technical support and development.

Miratech offers solutions in the following areas:

• malfunction detection and recording of IT infrastructure (FM & TT)
• monitoring performance and resource planning of IT infrastructure (PM)
• inventory of equipment and software (IM)
• managing the implementation of services (SP)
• automatic software update (Patching)
• IT service management (SLM)
• managing the provision of services (Service Provisioning and Service Activation)
• Configuration Management