Operational support and maintenance of IT infrastructure of enterprise in any region of Ukraine and abroad.

 

Miratech performs the following tasks:

• infrastructure support in all regions of Ukraine
• quality management of IT services based on SLA
• optimization of the cost of services by region

Miratech offers following services:

• maintenance of workstations and mobile working places
• maintenance of peripheral devices
• maintenance of local networks
• support for desktop applications
• supply management for consumables and equipment
• server maintenance (optional)

Economic impact:

• introduction of the product allows the client to achieve savings of up to 35% of funds for IT in the region

Savings for the client are achieved through:

• economies of scale
• cost-sharing between the customers
• infrastructure standardization
• standardization of operating processes
• verification of direct and indirect costs
• remote addressing of user requests and incidents

Compliance of the company's outsourcing processes with the industry requirements and international standards (i.e. ITIL methodologies, CMM and ISO standards) enables the management of production processes in accordance with these. Furthermore, it facilitates the implementation of the company's policy on continuous improvement of quality of work with the customer.

 

Service Desk 

Due to economies of scale and optimized workforce management the external services turn out to be more effective than conducting operations by enterprise itself. In particular, Extern Assistance Service Desk allows the customer to receive Service Desk services under outsourcing model. This solution is based on Miratech’s proprietary control request system, and derives from Microsoft Dynamics CRM.

 

It performs the following tasks:

• unified service support
• IT management queries
• remote incident management
• reporting